From self-service using our online knowledgebase through live, personal assistance from an Avaya subject matter expert, the Technicenter is focused on delivering accurate, up-to-date pre-sales technical support for Avaya products. For a list of services and support provided by the Technicenter, click here...

Our Mission

"We will provide the best and most knowledgeable sales support needed to beat the competition, win sales, and delight our customers."

To send a question via email to the Technicenter, please submit your question below:

Please NOTE the following Inquiry Best Practices:

Don’t Cc… the ATAC on ATAC inquires, it creates 2-contacts, and 2-ATAC SMEs working on 1-inquiry.

Don’t send a new inquiry for status of your inquiry; send a reply to the original ATAC response to your inquiry that includes your contact tracking ID in the subject line.

Please complete the fields below.
 
Fields with an asterisk (*) are required.

  
  
 
 *  (please enter your complete email address)
My Organization  * 
My Region  * 
Product Area  *
Please enter your question. *
 
 

 

Submit your question using the webform above... simple and FAST!
Bookmark https://atac.avaya.com/Technicenter.asp

Technicenter Contact Information:

North America Regional Access
atac@avaya.com *
1 720-444-7700 or 888-297-4700
Hours of Operation:
5:00am-8:00pm EST Monday-Friday

CALA Regional Access
ataccala@avaya.com *
1 720-444-7700 or 888-297-4700
Hours of Operation:
5:00am-8:00pm EST Monday-Friday

Russian Regional Access
atacrus@avaya.com *
+7 4995004840
Hours of Operation:
10:00 am-07:00 pm MSK, Monday-Friday

 

EMEA Regional Access
atacemea@avaya.com *
+44 1483 309078
Hours of Operation:
11:00am-7:00pm CET, Monday-Friday

APAC Regional Access
atacapac@avaya.com *
65 6872-2693
Hours of Operation:
4:00 pm to 11:00 pm SGD, Monday-Friday
SMB Pre-Sales Technical Support:

SMB Pre-Sales Technical Support Group (PTSG)
technictr@avaya.com *
1 720-444-7700 or 888-297-4700
Hours of Operation:
9:00am-6:00pm EST Monday-Friday

If you are a BusinessPartner and need to Register for Support, click here...

* Please include the product category in the email subject line for priority routing and handling.